Refund Policy
This Refund Policy explains the conditions for refunds, cancellations, and exchanges. Please read carefully before purchasing. (Template text — customize to match your business rules and local laws.)
1) Eligibility for a Refund
Refund eligibility depends on the plan type, time since purchase, and whether the service was delivered/activated. Digital services often have special rules once access is provided.
2) Refund Window
Example: Requests must be submitted within a defined period (e.g., 24–72 hours) after purchase. If your policy is “30 days” (like the screenshot example), specify that clearly here.
3) Non-Refundable Situations
Example: Activated accounts, misuse, sharing credentials, violations of terms, or issues caused by the user’s internet/device. Customize this section to match your business policy.
4) Partial Refunds (Optional)
If you offer partial refunds, explain the calculation (used days, processing fees, or administrative costs).
5) Exchanges / Replacements
Instead of refunds, some services offer replacement access, troubleshooting support, or moving the subscription to another device.
6) Chargebacks & Disputes
If a customer opens a chargeback without contacting support first, explain how you handle it. Encourage contacting support for quick resolution.